The Power of a Professional Customer Service – Klout knows how to manage it!

For a rare combination of events I decided to set up an Klout account on an device powered by Android exactly when Twitter experienced its servers problems. I till do not understand what exactly happened and what kind of mistake I made but, in less than 36 hours, my Klout score dropped down from 52 to 21.
A disaster that was mitigated by the fact that I am not actually running a company based on social media and my Klout attractiveness so I was not burning money every minute I was down-scored.
When I realized that I was in the middle of a big problem I tried to reconnect to my Klout account from other device but the situation didn’t change so I opted to send an email to Klout’s customer service to ask their help.
The person that answered to me was Melanie and I  am impressed by her professionalism. As I have always read in manuals but never directly experienced before my Klout problem, Melanie did everything that a perfect customer service should do:
1 – her behavior was always informal but very professional
2 – I always had the sensation that the person who was in charge to help me was really trying to solve my problem in a active way
3 – I always had the sensation that Melanie was a real person and that she was an expert
4 – she solved the problem

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She was so smart in the interaction with me that I had no possibility to panic in any moment. I knew that I was in trouble but Melanie managed the problem in a so incisive way that I never doubted to have my problem solved.
She involved me in what she was doing to solve the matter asking if I agreed (and if I authorized) with the changes she was making on my account’s settings and after a couple of days of exchanges emails, my Klout score was back at 52.
What I learned from this misadventure was the power of a professional Customer Service. I have a free account at Klout and the level of its Customer Service is so incisive that I will really consider to subscribe a paid account with them as soon as the account I have with one of its competitors will expire. 
Good Service makes the difference Chalk Illustration

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Configure OpenDNS on your Ubuntu Computer through DDclient in just 6 steps – Tutorial

1 – Why should I change DNS? 
You “use” them in any moment, every time you are in front of a computer but usually you don’t consider to directly manage or change them because you think that it is not worthy to do anything with them. 
On the contrary, you know that many different online companies offer dedicated DNS addresses you can use to substitute the default DNS addresses provided by your ISP.
So, at this point, your main question is “Why should I change DNS on my route or my computer”?
For example, for one or more of these different reasons:
– to have a chance of a possible increasing of speed and reliability when you surf Internet; 
– if you want to delegate to a third “professional” part some security tasks (e.g. third party security filtering to protect yourself against phishing or viruses);
acces websites that are normally geoblocked by commercial policies/agreements or censorship imposed by Governments;
parental monitoring if you prefer to have a rough idea of what websites your children visit or if you whant to filter some specific contenents.
2 – Choose a reliable DNS provider
If you decide that you want to try a different DNS provider you need to choose a reliable one. A quick search on Internet will help you to find the most appropriate DNS Provider for your needs.
In this specific case we are examining how to configure the DNS from so, if you want to test it, you have to sign up for a free account on or simply copy the DNS addresses you find in the bottom right of their homepage or sign up for a free account. In the last case, you have the possibility of monitoring your traffic in a professional statistical way and probably you will satisfy one or more of the reasons that may explain your choice to use different DNS. 
3 – Install DNS from OpenDNS on your router
If you want to use OpenDNS on your LAN you have to configure the router through the its configuration interface. The way you can do this varies from one router to another but in all the popular models you will easily find a specific sub-menu where you could activate the “use predefined DNS” option compiling the two addresses provided by OpenDNS.
In this way all your LAN traffic will be pipelined through OpenDNS and you will not need to singularly configure each computer you have.

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4 – Install DNS from OpenDNS on your Linux computer
4a – Preliminary configuration.
The problem with is that it doesn’t provide an official tutorial to correctly install its DNS on a Linux machine. For this reason you can follow this brief notes that I wrote after installing it on a Ubuntu 14.04 LTS Ubuntu computer.
Go to the support page dedicated to the installation on Ubuntu and follow their instructions:
I exactly followed all the instruction till the point 8 but, when I had big problems when I typed:
sudo ifdown eth0 && sudo ifup eth0
because this message appeared:
ERROR unknown interface eth0=eth0
The matter is that my ethernet is really named eth0 (I double checked using the commands ifconfig and netstat -r -n) but it was not possible to operate on it.
To solve this problem I used the Poorak’s Blog suggestion and I had to open the interface file via Terminal with:
sudo nano /etc/network/interfaces 

– or if you prefer:

sudo gedit /etc/network/interfaces
and manually add these lines:
auto eth0
iface eth0 inet dhcp
then I restarted my networking
sudo /etc/init.d/networking restart
4b – Install DDclient on Ubuntu if you have a dynamic IP
Normally the Internet Service Provides provides a dynamic IP to users that may change over time. So, if you don’t want to pay more to obtain a static IP, you need to install a software that could constantly communicate your actual IP address to In my case, I dedcided to install DDclient to be able to continue to properly use the services.
To install DDclient I preliminarly had to install coreutils through Terminal:
sudo apt-get install coreutils
and the required SSH and SSL sockets:
sudo apt-get install ssh libio-socket-ssl-perl
and finally the DDclient:
sudo apt-get install ddclient
At this point you manually edit the configuration file:
sudo nano /etc/ddclient.conf
(or, if you prefer sudo gedit /etc/ddclient.conf)

## account-configuration


– ‘opendns_network_label’ is the label given to the network you’re updating in your account.
If you have spaces in your network label, replace them with an underscore ( _ ) 
You can find the network label in the Settings Tab of the OpenDNS Dashboard.
– the login is your email address with OpenDNS
– the password is your opendns password. 
“If you have special characters in your password wrap the password in single-quotes ( ‘ ). 
If there are any single-quotes in your password, put backslash ( \ ) before the single-quote to escape the character”.
5 – Start OpenDNS and DDclient on your Ubuntu computer
At this point you have all the elements to start  so you can open a Terminal and type: 
sudo /usr/sbin/ddclient chkconfig ddclient on && sudo /usr/sbin/ddclient service start
On the other side, if you want to check the status of DDclient, you will type:
sudo /etc/init.d/ddclient status

6 – Configure Linux OS to start DDclient at boot on Ubuntu

On Ubuntu is really simple to configure DDclient to start at the computer boot. You have to open the Session and Startup manager through the desktop Dash. Now you are able to Add a specific command to the Application Autostart menu to run DDclient at the boot:
sudo /usr/sbin/ddclient chkconfig ddclient on && sudo /usr/sbin/ddclient service start
If you are configuring OpenDNS through DDclient on a different Linux distribution you can google the right tutorial or follow the guide created on
At this point you will automatically use OpenDNS on your Ubuntu computer. 

3 Good Reasons to persist in using Google ncr = no country redirect


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Since some weeks ago, I used:

for my web search and I was able to open the main Google Homepage without to be redirected to any local Goole site.

What I usually obtained was:

1 – less “personalized” search results: the algorithm will be not “contaminated” by my local IP and I will able to find information “cleaned” by local trends;

2 – the possibility to use the “same” Google even when I am abroad;

3 – the security that my searches were always up-to-date respect the global actual trends. For my experience when I search some particular topics as “marketing” I obtain, in the first Google page, fresh news only using Google in its NCR version. If I try to use my local Google homepage I have to spend more time setting the Google’s “advanced search” or trying to understand what information are “really” fresh new.


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I found the right solution when I visited and I found the post created by newman314 that submitted a link that combined NCR and SSL protocol (for a little bit of more privacy).…

Where the word “test” is what I am looking for.

Then I also found a faster solution by dragop:

and, in the same webpage, a shorter version from 3dfan:

On my side I prefer to use this other URL that gives me the same results through an SSL connection:

To be sure that the results were really the same and not simply related with the English language and influenced by the IP, I tested this URL comparing them from what I obtained from the above mentioned:

I discovered that what I “received” using are really the same links and they are not just the standard local results in the English language.

I know that cookies will not allow me to have real “septic” results but this is the first step to a less passive use of Google search because I would like to be a more active user and not just a passive customer pampered by Google.

Start 2016 with a bunch of unusual Linux OS!


What’s better than testing? For me nothing!

For this reason, let me introduce some “unusual” Linux distribution proposed by Jesse Afolabi @Jesseflb via Techmint.

VeltOS and PapyrOS are based on Arch but the last one is in its pre-alpha testing so it’s not suggested for beginners.

Moreover, we may decide to begin 2016 with Korora that is still one of my favorite projects also after so many years since the first release.

Last but not least, we have Solus OS 2 that it is not the most Linux distribution I tested but it is stable and really well built.

Happy 2016!

Protect your Privacy: use a Self-destructing, single-use File Sharing Service


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If you need to share a confidential file to one of your colleague and you have not enough time to manually encrypt the file before uploading it to a you may consider to use

This online service let you to share a file through its online service encrypting it before it is uploaded to the servers. uses a 128-bit client-side AES encryption through a SSL protocol. This website automatically offers a 40 charaters long, randomly generated password that can be changed by user if he/she prefers to use its own passphrase.

Moreover keep the file reachable in a long, random URL to decrease that files could be discovered through a brute force search.

Last but not least, this website let you delete the uploaded file after a pre-defined amount of time or/and after a pre-defined number of views. The default configuration allows just one view and an automatic deleting after seven days but the views can be extended till 10 and the amount of days reduced to just 1 day.

Personally I normally prefer to encrypt files by myself before sharing them online but I will keep in mind in the case I need to share a file and I have not my laptop with me.


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What Do Star Wars and Recent Data Breaches Teach Us About Cyber Ethics?

Could Privacy Law Limitations kill the Internet Dream?

Is Privacy a fundamental human right? Your personal answer to this question is the starting point to think about the current Internet legislation and to evaluate if the recent legal restrictions on civil rights could represent the “end of the Internet Dream.” A clear and motivated opinion about this issue is a strategic keypoint for all those people who, as me, operate everyday in one of the many Internet branches as consultants, lawyers, programmers, marketing experts, investors or, more often, as common users.

Dan Gillmor, via BACKCHANNEL, has recently underlined that a liberal legislation should not restrict end to end encryption, because it represents the best safeguards for tomorrow’s freedom. A standard use of fragile encryption, imposed by Law, will not only interfere with privacy, but will also heavily tamper with Internet global security.


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On the other hand, Dan Patterson, via TECHREPUBLIC, has reported two different conversations with UN reporters who affirmed that strong encryption allows privacy and privacy is the corner stone of truth, especially for reporters, because it helps to “validate the veracity of information.”

Consequently, to preserve our privacy in our daily living it would be useful to:

  • Use Privilege VPN or  HTTPS connections when you surf Internet;
  • Use Encrypted Storage for your data, especially if you cannot avoid using cloud-based services;
  • Watch the Legislator: contact the MP/Politician who represents you and express your point of view, each time a restrictive Law proposal is under discussion.

As Citizens, the real challenge we have for the next months is represented by the influence we will be able to exercise on new Laws that should find a legal equilibrium between anti-terrorism surveillance and the need of protecting citizen’s personal information allowing the use of VPN/HTTPS connections and Encrypted Storage.