Customer Relationship Automation Is the New CRM by Clara Shih via hbr

“…Artificial intelligence and decision-support algorithms that can offer data-driven suggestions will unleash a new level of productivity among workers, allowing everyone to focus on what matters and to continually help one another improve.

Turning this into reality may be closer than you think, thanks to machine learning and predictive data engines…”


1 thought on “Customer Relationship Automation Is the New CRM

  1. Mac

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